Shipping policy
Thank you for shopping with The Luxury Cases. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
* All orders are processed within 1–2 business days after order confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* Once your order is shipped, you will receive a confirmation via Email and/or WhatsApp.
Shipping Charges
Prepaid Orders
* FREE Shipping on all prepaid orders across India.
Cash on Delivery (COD) Orders
* COD is available for eligible PIN codes only.
* An additional COD handling and shipping charge will apply to all COD orders.
* The applicable COD charge will be displayed at checkout before order confirmation.
Estimated Delivery Time
* Metro Cities: 2–5 Business Days
* Other Cities & Towns: 3–7 Business Days
* Remote Areas: 5–10 Business Days
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Cash on Delivery (COD) Verification
To ensure secure deliveries and reduce failed shipments:
* Some COD orders may require WhatsApp or phone verification before dispatch.
* Orders that remain unverified may be cancelled.
Order Tracking
Once your order has been shipped, you will receive a tracking link via WhatsApp or Email.
You can also track your shipment using the Track Order page available on our website.
Delivery Attempts
Our courier partners will make multiple delivery attempts.
If delivery fails because:
* The customer is unavailable.
* The delivery address is incorrect or incomplete.
* The order is refused by the customer.
The shipment may be returned to us.
Incorrect Address
Customers are responsible for providing the correct:
* Full Name
* Mobile Number
* Shipping Address
* PIN Code
We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.
Damaged or Incorrect Orders
If you receive:
* A damaged product
* A defective product
* An incorrect item
Please contact us within 48 hours of delivery.
Kindly share:
* Your Order Number
* Clear photos or an unboxing video showing the issue
Our team will review your request and provide an appropriate resolution.
Shipping Delays
Occasionally, deliveries may be delayed due to:
* Severe weather conditions
* Natural disasters
* Public holidays
* Courier operational delays
* Other circumstances beyond our control
We appreciate your patience and understanding in such situations.
Important Information
* Please verify your iPhone model before placing your order.
* Free Shipping is available only on prepaid orders.
* Additional shipping and COD charges apply to Cash on Delivery orders.
* Choosing Prepaid helps ensure faster processing and dispatch.
Contact Us
If you have any questions regarding shipping, please contact us:
The Luxury Cases
📧 Email: info@theluxurycases.online
🕒 Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM