Refund policy

Please verify your iPhone model carefully before placing your order. We cannot accept returns or exchanges for orders placed with an incorrect model selection.

At The Luxury Cases, we strive to deliver premium quality products. If you receive a damaged, defective, or incorrect item, we’re here to help.

Returns

We accept returns only in the following cases:

* You received a damaged product.
* You received the wrong product.
* You received a defective product.

To be eligible for a return:

* Contact us within 48 hours of delivery.
* The product must be unused and in its original packaging.
* Share your order number along with clear photos or a video of the issue.

Non-Returnable Items

We do not accept returns or exchanges for:

* Incorrect iPhone model selected by the customer.
* Change of mind after placing the order.
* Normal wear and tear.
* Products damaged after delivery due to misuse.

Please ensure you select the correct iPhone model before placing your order.

Refunds

Once your return request is approved and the product is received and inspected:

* Refunds for prepaid orders will be processed to the original payment method within 5–7 business days.
* For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after the required details are provided.

Exchange

We offer a replacement if:

* The product is damaged during transit.
* The wrong item was delivered.
* The product has a manufacturing defect.

Cancellation

* Orders can be cancelled before they are shipped.
* Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return or refund request, please contact us with your order number.

Email: info@theluxurycases.online

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM